OnPoint Behavioral Health  – NOTICE OF PRIVACY PRACTICES


The privacy practices described in this Notice (as defined below) will be followed by healthcare professionals, employees, medical staff, trainees, students, contracted service providers, and volunteers in the clinically integrated healthcare setting of OnPoint Behavioral Health (“we”). 

Physicians and other caregivers who are not employed by OnPoint Behavioral Health exchange information about you as a patient with other providers such as OnPoint Behavioral Health and its employees or contractors. These healthcare practitioners may also give you other privacy notices that describe their office practices.

All of the hospitals, doctors, healthcare providers, entities, facilities, associates and services (including OnPoint Behavioral Health) may share your health information with each other for reasons of treatment, payment, and healthcare operations as discussed below.

OnPoint Behavioral Health is required by law to maintain the privacy of its patients’ personal, protected health information, to provide patients with notice of our legal duties and privacy practices with respect to personal, protected health information, and to notify you following a breach of any unsecured protected health information. We are required to abide by the terms of this Notice so long as it remains in effect. We reserve the right to change the terms of this Notice of Privacy Practices as necessary and to make the new Notice effective for all personal, protected health information maintained by us. You may receive a copy of any revised Notice by emailing a request to info@onpointcare.net



Your Authorization. Except as outlined below, we will not use or disclose your personal, protected health information for any purpose unless you have signed a form authorizing the use or disclosure of such information. You have the right to revoke such authorization in writing except in regard to any action we have taken in reliance upon a prior authorization.

Uses and Disclosures for Treatment. We use and disclose your personal, protected health information as necessary for your treatment. For instance, healthcare professionals involved in your care will use information in your medical record and information that you provide about your symptoms and reactions to plan a course of treatment for you that may include procedures, medications, tests, or etc. We may also release your personal, protected health information to another healthcare facility or professional who is not affiliated with our organization but who is or will be providing treatment to you. For instance, if, after you leave a nursing facility, you are going to receive home healthcare, we may release your personal, protected health information to that home healthcare agency so that a plan of care can be prepared for you. However, the use and disclosure of psychotherapy notes under certain circumstances may require an additional authorization in writing which may also be revoked by you in writing, except to the extent that information has been relied upon. OnPoint Behavioral Health and related offices make electronic medical record information and results available through electronic health systems to OnPoint Behavioral Health related and affiliated providers as well as unrelated healthcare providers who agree to access the information for the purpose of patient care and treatment.

Uses and Disclosures for Payment. We will use and disclose your personal, protected health information as necessary for the payment purposes of those health professionals and facilities that have treated you or provided services to you. For instance, we and the health professionals involved in your care may forward information regarding your medical procedures and treatment to your insurance company to arrange payment for the services provided to you or we may use your information to prepare a bill to send to you or to the person responsible for your payment.

Uses and Disclosures for Healthcare Operations. We will use and disclose your personal, protected health information as necessary and as permitted by law, for our healthcare operations that include clinical improvement, professional peer review, business management, accreditation and licensing, etc. For instance, we may use and disclose your personal, protected health information for purposes of improving the clinical treatment and care of our patients. We may disclose protected health information to doctors, nurses, technicians, medical students, volunteers and other persons for review and learning purposes and for the operation of educational programs. We may also disclose your personal, protected health information to another healthcare facility, healthcare professional, or health plan for such things as compliance, billing audits, quality assurance and case management, if that facility, professional, or plan also has or had a patient relationship with you or is part of the clinically integrated healthcare setting.

Family and Friends Involved in Your Care. Upon your designated authorization(s), we may disclose your personal, protected health information to designated family, friends, and others who are involved in your care or in payment of your care in order to facilitate that person’s involvement in caring for you or paying for your care. If you are unavailable, incapacitated, or facing an emergency medical situation and we determine that a limited disclosure may be in your best interest, we may share limited personal, protected health information as necessary with such individuals without your approval. We may also disclose limited personal, protected health information to a public or private entity that is authorized to assist in disaster relief efforts in order for that entity to locate a family member or other persons that may be involved in some aspect of caring for you.

Business Associates. Certain components of our services are performed through contracts with outside persons or organizations such as auditing, accreditation, legal services, etc. At times it may be necessary for us to provide some of your personal, protected health information to one or more of these outside persons or organizations who assist us with our healthcare operations. In all cases, we require these business associates to appropriately safeguard the privacy of your information.

Appointments and Services. We may contact you with appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you. You have the right to receive confidential communications regarding your protected health information. You have the right to request to receive communications regarding your personal, protected health information by alternative means or at alternative locations and we will try to accommodate such requests if reasonable. For instance, you may not want appointment reminders left on voicemail or sent to a particular address and we will accommodate reasonable requests. You may request such confidential communication in writing and may send your request to info@onpointcare.net.

Health Products and Services. We may from time to time use your personal, protected health information to communicate with you about health products and services necessary for your treatment, to advise you of new products and services we offer, and to provide general health and wellness information.

Marketing and Sale of Information. We do not market or sell your personal protected health information. We will not engage in subsidized communications about health related products or services, with the exception of face-to-face communication or promotional items of minimal value, without your authorization. You may revoke any such authorizations in writing at any time.

Research. With your consent, or in limited circumstances, we may use and disclose your personal, protected health information for research purposes. For example, a researcher may wish to compare outcomes of all patients that received a particular drug and will need to review a series of medical records. In all cases where your authorization is not obtained, your privacy will be protected by strict confidentiality requirements applied by an Institutional Review Board that oversees the research, or by representations of the researchers that limit their use and disclosure of patient information.

Other Uses and Disclosures. We are permitted or required by law to make certain other uses and disclosures of your personal, protected health information without your authorization. We may release your personal, protected health information:

  •  for any purpose required by law;
  •  for public health activities, such as required reporting of disease, injury, and birth and death, and for required public health investigations;
  •  as required by law if we suspect child abuse or neglect or if we believe you to be a victim of abuse, neglect, or domestic violence;
  •  to the Food and Drug Administration if necessary to report adverse events, product defects, or to participate in product recalls;
  •  to your employer when we have provided healthcare to you at the request of your employer; in most cases you will receive notice that information is disclosed to your employer;
  •  if required by law to a government oversight agency conducting audits,investigations, or civil or criminal proceedings;
  •  if required to do so by court or administrative ordered subpoena or discovery request;in most cases you will have notice of such release;
  •  to law enforcement officials as required by law to report wounds and injuries and crimes;
  •  to coroners and/or funeral directors consistent with law;
  • if necessary to arrange an organ or tissue donation from you or a transplant for you;
  • if you are a member of the military as required by armed forces services; we may also release your personal, protected health information if necessary for national security or intelligence activities; or
  • to workers’ compensation agencies if necessary for your workers’ compensation benefit determination


    Access to Your Personal, Protected Health Information. You have the right to receive a copy and/or inspect most of the personal, protected health information that we retain on your behalf. Certain information is subject to additional protections and authorizations as required by law (e.g., psychotherapy notes). All requests for access must be made in writing and signed by you or your legal representative. We may charge you a reasonable fee if you request a copy of the information. We may also charge for postage if you request a mailed copy.

    Authorization for Release of Information. You have the right to electronic copies of your health information when it is stored in electronic format. Patients or their legal representatives may request access to their personal, protected health information by completing the Authorization for Release of Medical Information form.

    Amendments to Your Personal, Protected Health Information. You have the right to request in writing that personal, protected health information we maintain about you be amended or corrected. We are not obligated to make all requested amendments but will give each request careful consideration. All amendment requests, in order to be considered by us, must be in writing, signed by you or your legal representative, and must state the reasons for the amendment/correction request. If we make an amendment or correction that you request, we may also notify others who work with us and have copies of the uncorrected record if we believe that such notification is necessary.

    Accounting for Disclosures of Your Personal, Protected Health Information. You have the right to receive an accounting of certain disclosures made by us of your personal, protected health information. Requests must be made in writing and signed by you or your legal representative. The first accounting in any 12-month period is free; you will be charged a reasonable fee for each subsequent accounting you request within the same 12-month period.

    Restrictions on Use and Disclosure of Your Personal, Protected Health Information. You have the right to request restrictions on certain uses and disclosures of your personal, protected health information for treatment, payment, or healthcare operations. Subject to certain exceptions, 1 we are not required to agree to your restriction requests but will attempt to accommodate reasonable requests when appropriate. We retain the right to terminate an agreed-to restriction if we believe such termination is appropriate. In the event of a termination by us, we will notify you of such termination. You also have the right to terminate, in writing or orally, any agreed-to

    1 For example, 45 CFR § 164.522(a)(1)(vi): A covered entity must agree to the request of an individual to restrict disclosure of protected health information about the individual to a health plan if:

         (A) The disclosure is for the purpose of carrying out payment or health care operations and is not otherwise required by law; and (B) The protected health information pertains solely to a health care item or service for which the individual, or person other than the health plan on behalf of the individual, has paid the covered entity in full.

    restriction by sending such termination notice to the Privacy Officer. You may ask a provider to restrict certain disclosures of protected health information to a health plan or insurance company, for purposes of payment or healthcare operations, if you have paid that provider in full for the healthcare item or service, out of pocket.

    Complaints. If you believe your privacy rights have been violated, you can file a complaint at info@onpointcare.net. You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services in Washington, D.C. in writing within 180 days of a perceived violation of your rights. There will be no retaliation for filing a complaint.

    U.S. Department of Health and Human Services

    200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1.800.368.1019, 800.537.7697 (TDD)

    Notice of Breach. You will receive notification if there has been an impermissible use or

    disclosure resulting in the compromise of your protected health information.


    This Notice applies to all locations where OnPoint Behavioral Health provides treatment, including, but not limited to, all facilities under contract with OnPoint Behavioral Health.

    The professionals and entities comprising an “Organized Healthcare Arrangement” and sharing information for treatment, payment and healthcare operations include, but are not limited to: OnPoint Behavioral Health professionals, whether employed or independent, as they provide services for or on behalf of OnPoint Behavioral Health.


    If you have any questions or need further assistance regarding this Notice, you may contact the info@onpointcare.net.